Thank you for shopping at Mar Sea Jewel. Each piece is handmade with care. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that show signs of wear, damage, or alteration cannot be returned.
2. Non-Returnable Items
Due to hygiene and handmade nature, the following items cannot be returned:
- Earrings (for hygiene reasons)
- Custom or personalized jewelry
- Gift cards or promotional items
- Items purchased on final sale
3. How to Request a Return
To start a return, please contact us at:
Email: [your email]
Include:
- Your order number
- Reason for return
- Photos of the item (if damaged or incorrect)
We will provide instructions for returning the product.
4. Return Shipping
- Customers are responsible for return shipping costs.
- Shipping fees are non-refundable.
- We recommend using a trackable shipping service.
We are not responsible for items lost during return shipping.
5. Refunds
Once your return is received and inspected:
- You will receive an email confirmation
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued using the original payment method
Please note: Bank or payment provider processing times may vary.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
In this case, we will:
- Offer a replacement, or
- Provide a full refund (including shipping)
7. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.
8. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company or payment provider
- Contact your bank
If you still need help, contact us at [your email].
9. Contact Us
For any questions about returns or refunds:
Mar Sea Jewel
Email: raniamarzougui16@gmail.com
Location: Tunisia